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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-01-2021 08:52 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I got a new PC and now I am unable to Scan from my Printer Screen.  I can Print, and I can scan from my PC, but I used to be able to just press the Scan button on the Printer Screen and Scan.  It states to go under Scanner Actions and Manage, but where do I find Scanner Actions?

1 person had the same question
1 REPLY 1

‎02-10-2021 09:53 AM - edited ‎02-10-2021 09:54 AM

HP Recommended

@SuePeace

 

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.

2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.

3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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