Unable to Scan

[Vineet21]

I am getting an error when scanning.. it says unable to communicate with the scanner. The hp print and scan doctor detected a driver error and in the virtual chat i found that  HP Digital Imaging Monitor (DIM) software is missing in my drivers. how to get that software/driver..i need to get the printer's scan function up and running. i have also tried disabling all the firewalls still the problem exits. Thanks in aticipation.

[sandytechy20]

@Vineet21

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Run the Print and Scan Doctor

Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

Check Windows Image Acquisition settings

• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.
• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
• 
• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
• Try to scan.

Refer to this HP support document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.