Unable to communicate with the scanner (Driver Error on HP Scan Doctor)

[JoshS7]

I have a Windows 10 laptop with no CD drive.

I can print over WiFi network but when I click on scan on printer panel, it gives me an error saying "Unable to Communicate with the Scanner"

When I run the HP Scan Dr, it has a driver error and I can't seem to find any driver for this.

Any help will be appreciated.

[Raj1788]

@JoshS7

Thank you for joining the HP Community

Is the copy working fine?

If the copy is working fine this could be a driver issue.

Let's try enable scan to computer.

1. Search Windows for your printer model name, and click the printer name in the list of results. HPPrinter Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

Try to scan

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-3830-all-in-one-printer-se... to download and install the HP DeskJet 3830 series Full Feature Software and Drivers.

Try to scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)