Unable to copy from flatbed

[Hbac33]

My OfficeJet printer automatically believes a document has been feeder into the document feeder when there is nothing there. When I try to make copies on the flatbed scanner, it won’t make one because it will try to run the document through the feeder. I’ve tried unplugging and when it turns back on I get a message on the display screen saying a document has been loaded. I’ve tried checking to see if there was anything stuck in it that would be throwing off the sensor but nothing. It’s getting really frustrating. 

[Betty0610]

@Hbac33

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update too: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

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Thanks!

Have a great day!