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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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12-13-2020 06:52 PM
Product: OfficeJet Pro 8030
My OfficeJet printer automatically believes a document has been feeder into the document feeder when there is nothing there. When I try to make copies on the flatbed scanner, it won’t make one because it will try to run the document through the feeder. I’ve tried unplugging and when it turns back on I get a message on the display screen saying a document has been loaded. I’ve tried checking to see if there was anything stuck in it that would be throwing off the sensor but nothing. It’s getting really frustrating.
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