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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-13-2021 10:37 AM - last edited on ‎11-13-2021 01:06 PM by Retired

HP Recommended
Product: HP Smart Tank 7305

Dear all,

 

I bought a new HP Smart Tank 7305. However, I have problems copying via the flatbed. I can copy via the ADF without any problems. Also, printing as well as scanning via a PC from ADF and flatbed works without problems. However, when I want to copy via the flatbed and open the scanner lid to do so, the buttons do not light up as they should. Instead, the scanner light flickers green.

 

By the way, it doesn't seem to be a hardware problem, but a firmware problem. Because when I insert a sheet into the ADF and then open the lid, the buttons go out. Thus, the printer is able to recognize that the lid is open. See this video: https://streamable.com/x6hxxr

 

I have already updated the firmware to the latest version. I have also reset the printer to factory settings several times. Sometimes copying via the flatbed even works after resetting the printer. However, when I turn off the printer and turn it back on, the problem reappears.

 

What else can I do? Does anyone have any ideas? Thanks a lot!

 

3 people had the same question
6 REPLIES 6

‎11-13-2021 04:25 PM - edited ‎11-13-2021 04:28 PM

HP Recommended

I have exactly the same problem and it appeared suddenly today without any warning of sort.

When i installed the printer the first time I tested both ADF and Flatbed functionalities and both were worked fine.

If it is a fw issue it came in today or anyway very recently.

 

br

FilippoP

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‎11-22-2021 06:14 AM

HP Recommended

Do you guys think it makes sense to return the printer and buy the same one again? Or is it a general problem with this model?

 

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‎11-30-2021 06:45 AM - edited ‎11-30-2021 07:08 AM

HP Recommended

I returned the printer and got a new one: same problem. Contacted HP Support. They could help me to fix the problem but the problem reoccurs every day and they do not know how to fix it permanently.

 

This is obviously a firmware bug. Is there any way to report this bug so it can be fixed in a firmware update? Otherwise, I am afraid I will have to buy a different printer. By the way, this problem seems to occur on multiple HP Smart Tank printers: Link 1 Link 2 Link 3.

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‎12-06-2021 04:50 PM

HP Recommended
@Max314 wrote:

Dear all,

 

I bought a new HP Smart Tank 7305. However, I have problems copying via the flatbed. I can copy via the ADF without any problems. Also, printing as well as scanning via a PC from ADF and flatbed works without problems. However, when I want to copy via the flatbed and open the scanner lid to do so, the buttons do not light up as they should. Instead, the scanner light flickers green.

 

By the way, it doesn't seem to be a hardware problem, but a firmware problem. Because when I insert a sheet into the ADF and then open the lid, the buttons go out. Thus, the printer is able to recognize that the lid is open. See this video: https://streamable.com/x6hxxr

 

I have already updated the firmware to the latest version. I have also reset the printer to factory settings several times. Sometimes copying via the flatbed even works after resetting the printer. However, when I turn off the printer and turn it back on, the problem reappears.

 

What else can I do? Does anyone have any ideas? Thanks a lot!

 

I have the same issue..got confused ...

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‎12-08-2021 11:05 AM

HP Recommended

Hi,

 

its really the light-sensor as described above. I had the same problem, If I open the lid in dark, the copy-buttons

don't light up. I left the lid open, started to dim my light up and as it is getting brighter and brighter the light on the 

copy-buttons turn on. 

 

Stupid engineering, will cost HP a lot of money and reputation as a lot of people might send the printer back. 

As I know it now, I will get around as I anyway do not use the copy-function on the flatbed very often. 

1 person found this reply helpful
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‎12-08-2021 12:05 PM - edited ‎12-08-2021 12:05 PM

HP Recommended

Wow, that's really it! Apparently, sometimes it is too dark for this printer. A solution seems to be to point a flashlight into the scanner light: https://streamable.com/4fob9u

 

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