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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-27-2019 10:56 AM

HP Recommended

I am now using a HP DeskJet 2634 All-in-One Web-connected Printer.  On my previous printers I was able to crop scanned images but cannot with this model.   The scanned image appears as a very small image in the top-left corner but the only functions available are rotation either way.   Is there any way I can enlarge this image and crop it as necessary?   I've tried all over the HP site which is not at all user-friendly.  Can anyone help, please.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2019 07:37 PM

HP Recommended

@Weejock5

 

Use HP Scan and Capture app to scan and crop the image.

Here is the steps to download and use the application:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎05-27-2019 07:12 PM

HP Recommended

@Weejock5

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Which application are you using to scan?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-30-2019 11:01 AM

HP Recommended

Windows 10 and using the HP Printer Assistant.

Thanks.

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‎05-31-2019 07:37 PM

HP Recommended

@Weejock5

 

Use HP Scan and Capture app to scan and crop the image.

Here is the steps to download and use the application:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-03-2019 09:58 AM

HP Recommended

Thanks Sandytechy20,

It works and I've marked your post as an accepted solution.   However, it's a bit of a faff.  I don't understand why this new machine (HP Deskjet 22634) doesn't allow you to scan and crop; my other printer (on a PC also using Windows 10), HP Deskjet 1512 does.   It makes life so much easier.

Weejock5

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‎06-03-2019 10:09 AM

HP Recommended

@Weejock5

 

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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