cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Neil_Lymm
New member
2 1 0 0
Message 1 of 4
165
Flag Post

Solved!

Unable to edit a scanned document using HP Smart

HP Recommended
HP Envy Photo 6234
Microsoft Windows 10 (64-bit)

Hi. I can see several similar entries with people unable to use the EDIT function of "HP SMART" but I can't see a solution that fits my case.

I have a HP ENVY Photo 6234.

The installation process included HP SMART.

I used this software successfully for months to scan in documents and pictures and save the results without issue.

Sometime in late 2020 HP SMART was updated.

After this I could scan in a document BUT if I tried to edit it then whatever I changed once I pressed done the images was reset to the original image.

Later in the year I found that uninstalling and re-installing HP SMART fixed the problem.

However it has come back.

This isn't a big problem with jpegs because I can always use software like "Microsoft Photos" to edit the image after I have scanned it in.

Recently I wanted to create a PDF but my editing some of the items that I had scanned in.

I was stuck.

There isn't any software that I know of to edit a PDF.

Looking on the internet I can't see a solution that fits my printer (there may of course be one I have missed).

Please can anyone help?

Regards

Neil Collins

(BTW. HP SMART performs this way on a Levono desktop and a HP laptop, Both windows 10) 

1 ACCEPTED SOLUTION

Accepted Solutions
greenturtle
Level 15
Level 15
13,506 11,099 1,376 3,461
Message 2 of 4
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/907304...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=L8ix82vKEqc


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to connect the HP Envy Photo 7800 seriesprinter ...
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to use the Automatic Document Feeder and the Fla...
Was this reply helpful? Yes No
3 REPLIES 3
greenturtle
Level 15
Level 15
13,506 11,099 1,376 3,461
Message 2 of 4
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/907304...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=L8ix82vKEqc


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to connect the HP Envy Photo 7800 seriesprinter ...
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to use the Automatic Document Feeder and the Fla...
Was this reply helpful? Yes No
Neil_Lymm
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks. I have run through the process and run the installation files. Some of which didn't do very much. However at the end of the process I have 2 pieces of software

 

HP SMART - That still will not edit scans. But is simple to use.

HP ENVY PHOTO SERIES - HP Scan - I can edit scans with this but it is a bit clumsier to use.

 

So thanks. I'll keep both pieces of software "HP SMART" for when I just want to scan in photos and then edit them using Microsoft Photos and the full function software for more complicated work.

 

Regards

Neil Collins

 

Was this reply helpful? Yes No
greenturtle
Level 15
Level 15
13,506 11,099 1,376 3,461
Message 4 of 4
Flag Post
HP Recommended

Hi @Neil_Lymm ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation