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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2021 03:14 PM

HP Recommended
Product: HP Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

Hi. I can see several similar entries with people unable to use the EDIT function of "HP SMART" but I can't see a solution that fits my case.

I have a HP ENVY Photo 6234.

The installation process included HP SMART.

I used this software successfully for months to scan in documents and pictures and save the results without issue.

Sometime in late 2020 HP SMART was updated.

After this I could scan in a document BUT if I tried to edit it then whatever I changed once I pressed done the images was reset to the original image.

Later in the year I found that uninstalling and re-installing HP SMART fixed the problem.

However it has come back.

This isn't a big problem with jpegs because I can always use software like "Microsoft Photos" to edit the image after I have scanned it in.

Recently I wanted to create a PDF but my editing some of the items that I had scanned in.

I was stuck.

There isn't any software that I know of to edit a PDF.

Looking on the internet I can't see a solution that fits my printer (there may of course be one I have missed).

Please can anyone help?

Regards

Neil Collins

(BTW. HP SMART performs this way on a Levono desktop and a HP laptop, Both windows 10) 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2021 07:04 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/907304...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=L8ix82vKEqc


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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3 REPLIES 3

‎01-07-2021 07:04 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/907304...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=QQDg9R-o1zU

https://www.youtube.com/watch?v=L8ix82vKEqc


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-08-2021 03:42 AM

HP Recommended

Thanks. I have run through the process and run the installation files. Some of which didn't do very much. However at the end of the process I have 2 pieces of software

 

HP SMART - That still will not edit scans. But is simple to use.

HP ENVY PHOTO SERIES - HP Scan - I can edit scans with this but it is a bit clumsier to use.

 

So thanks. I'll keep both pieces of software "HP SMART" for when I just want to scan in photos and then edit them using Microsoft Photos and the full function software for more complicated work.

 

Regards

Neil Collins

 

Was this reply helpful? Yes No

‎01-08-2021 06:18 AM

HP Recommended

Hi @Neil_Lymm ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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