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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-29-2020 02:19 PM

HP Recommended
Product: HP office jet pro 8600plus and HP laptop intel.
Operating System: Microsoft Windows 10 (32-bit)

I am trying to scan a document and email it.  The internet technician put HP smart on my computer to use for this.  When I try to email a scanned document to someone it doesn’t go through and it shows my email in the from area incorrectly.  It has an”A” at the end of it.  I checked my printer and the HP smart and they both have my email address correct.  Why am I unable to send a scanned document to an email address?  Why is my email address wrong?  Where could it be wrong at that is causing this?  Thank you!! 

1 REPLY 1

‎05-09-2020 11:06 AM

HP Recommended

Hi @Chaser2

Welcome to the HP Support Community. I'd be happy to assist you.

 

You will have to redo the setup from the EWS page of the printer.

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to Scan > Scan to email and follow the instructions.

Kindly refer to this document for more info. (applies to Officejet printers)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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