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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8610
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 8610 stopped scanning. I've uninstalled & reinstalled the software. Now I'm getting error message that the HP Scan application software was not found. So once again, I uninstalled & reinstalled the software but still have same error. I've used HP Print and Scan Doctor and Troubleshoot HP Installation Failure - MSI.

 

Please note, It prints fine. Only having issue with the scanning portion. Drivers check and all updates check out as current.

 

Scan Doctor error: "This tool is unable to find the HP Scan application software in your computer. If you want to scan using the HP Scan application software, you should reinstall the HP product software from the CD, or download and install the latest Full Feature software from the HP Customer Care (Recommended)."

2 REPLIES 2
HP Recommended

@CDunaven 

 

Please try HP Scan Extended using the following software


             ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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HP Recommended

I very much appreciate the help. I followed your steps. Then when I tried to open the HP Scan Extended, I received an error message that says "The HP Imaging Device was not found."

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