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- HP Community
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- Unable to find the HP Scan application even after installing...

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07-06-2020 02:13 PM
HP OfficeJet Pro 8610 stopped scanning. I've uninstalled & reinstalled the software. Now I'm getting error message that the HP Scan application software was not found. So once again, I uninstalled & reinstalled the software but still have same error. I've used HP Print and Scan Doctor and Troubleshoot HP Installation Failure - MSI.
Please note, It prints fine. Only having issue with the scanning portion. Drivers check and all updates check out as current.
Scan Doctor error: "This tool is unable to find the HP Scan application software in your computer. If you want to scan using the HP Scan application software, you should reinstall the HP product software from the CD, or download and install the latest Full Feature software from the HP Customer Care (Recommended)."
07-06-2020 04:29 PM
Please try HP Scan Extended using the following software
ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, for Windows 10:
(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"
You can put a shortcut on Taskbar or Desktop
Regards.
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