Unable to initialize web scan

[MissMJ]

I have successfully used the scan to email app several times.  Now it is giving me the error "unable to initialize web."  I am connected to the web and do not know how to fix this.  Can anyone help with this please.  Thanks so much. 

[A4Apollo]

Hi! @MissMJ,

Please try the steps recommended below.

Perform a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

To enable Webscan you have to log into the EWS page.

To open the embedded web server through a network.

1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by printing a network configuration page.

2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.

1. Open the embedded web server. For more information, see Embedded web server.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan from EWS to enable Webscan.

5. Click Apply.

Also, refer the printer user guide to know more information. Click Here

Note: Refer page 36 for more information.

If you still have issues, try restoring the printer settings to factory default and enable the web scan again.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance.
3. Touch Restore.
4. Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.
5. Touch Continue.

Let me know if this helps!

Have a great day! 🙂

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