• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-27-2025 08:00 AM

HP Recommended

When trying to install HP Scan for our HP Scanjet Pro 3000 s4 we are getting an installation error.   See the attached image.  I've tried doing an in place upgrade of Windows 11, I've also tried copying the BIN folder and manually registering the DLL from a working pc.  Any suggestions?

 

 

input_stream.png

Reply
3 REPLIES 3

‎10-27-2025 08:25 AM

HP Recommended

Hello @Johnhaag90 , how are you ?

 

Please, try the instalation at driver below:

 

HP ScanJet Pro 3000 s4 Sheet-feed Scanner Detalhes de software e drivers

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Reply
Was this reply helpful? Yes No

‎10-28-2025 05:27 AM

HP Recommended

This installer gave the same error as the one I had.

Reply
Was this reply helpful? Yes No

‎10-28-2025 01:17 PM

HP Recommended

Hello @Johnhaag90 ,

 

Try on another device that has Windows 11

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.