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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-12-2020 10:46 AM

HP Recommended
Product: HP Scanjet Enterprise Flow 5000 S4
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I am trying to install my HP Scanjet Enterprise Flow 5000 S4 (Model L2755) onto a 64-bit Windows 10 Operating System. However, whenever I try to the installer fails on the basic device drivers. I have tried running the troubleshooting options in the installer and it tells me that it will download an external troubleshooter called "Troubleshoot HP Installation Failure - MSI" (see attached image) , but that troubleshooter has not appeared on my system. I have also researched this topic on the community board but only found this one thread that was never resolved: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Troubleshoot-HP-Installation-Failure-MSI/t...

 

What is the solution to this?20200312_110849.jpg

1 person had the same question
3 REPLIES 3

‎03-12-2020 02:13 PM

HP Recommended

Hi,

What exact failure is shown?

 

Please include a picture of the error message as soon as it appears, without proceeding any further, as different MSI errors are for different reasons...

 

Shlomi



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‎03-13-2020 08:46 AM

HP Recommended

Hi ShlomiL!

 

Thank you for getting back to me so quickly. Here are screenshots of the installation process and how I got to the screen shown in the other image. What should our next steps be?

 

 

 

 

This occurs just after opening the installerThis occurs just after opening the installerAfter closing the pop up and hitting next this appears, I select to send the report and look for solutionsAfter closing the pop up and hitting next this appears, I select to send the report and look for solutionsthis solution is found and begins downloadingthis solution is found and begins downloadingthis screen then appears, however, clickign next does nothing.this screen then appears, however, clickign next does nothing.

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‎03-23-2020 03:16 PM

HP Recommended

Hi!

I know there is a lot going on right now with COVID, but is there anything that I can try to troubleshoot this issue? Thanks!

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