• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-12-2020 10:46 AM

HP Recommended
Product: HP Scanjet Enterprise Flow 5000 S4
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I am trying to install my HP Scanjet Enterprise Flow 5000 S4 (Model L2755) onto a 64-bit Windows 10 Operating System. However, whenever I try to the installer fails on the basic device drivers. I have tried running the troubleshooting options in the installer and it tells me that it will download an external troubleshooter called "Troubleshoot HP Installation Failure - MSI" (see attached image) , but that troubleshooter has not appeared on my system. I have also researched this topic on the community board but only found this one thread that was never resolved: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Troubleshoot-HP-Installation-Failure-MSI/t...

 

What is the solution to this?20200312_110849.jpg

1 person had the same question
3 REPLIES 3

‎03-12-2020 02:13 PM

HP Recommended

Hi,

What exact failure is shown?

 

Please include a picture of the error message as soon as it appears, without proceeding any further, as different MSI errors are for different reasons...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-13-2020 08:46 AM

HP Recommended

Hi ShlomiL!

 

Thank you for getting back to me so quickly. Here are screenshots of the installation process and how I got to the screen shown in the other image. What should our next steps be?

 

 

 

 

This occurs just after opening the installerThis occurs just after opening the installerAfter closing the pop up and hitting next this appears, I select to send the report and look for solutionsAfter closing the pop up and hitting next this appears, I select to send the report and look for solutionsthis solution is found and begins downloadingthis solution is found and begins downloadingthis screen then appears, however, clickign next does nothing.this screen then appears, however, clickign next does nothing.

Was this reply helpful? Yes No

‎03-23-2020 03:16 PM

HP Recommended

Hi!

I know there is a lot going on right now with COVID, but is there anything that I can try to troubleshoot this issue? Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.