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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-12-2020 10:46 AM

HP Recommended
Product: HP Scanjet Enterprise Flow 5000 S4
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I am trying to install my HP Scanjet Enterprise Flow 5000 S4 (Model L2755) onto a 64-bit Windows 10 Operating System. However, whenever I try to the installer fails on the basic device drivers. I have tried running the troubleshooting options in the installer and it tells me that it will download an external troubleshooter called "Troubleshoot HP Installation Failure - MSI" (see attached image) , but that troubleshooter has not appeared on my system. I have also researched this topic on the community board but only found this one thread that was never resolved: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Troubleshoot-HP-Installation-Failure-MSI/t...

 

What is the solution to this?20200312_110849.jpg

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