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Unable to print in HP Smart

HP Recommended
Deskjet 2630
Microsoft Windows 10 (64-bit)

I no longer have the option to print a scanned item from HP Smart. I used to be offered a print button and a save button. Now the print button is gone and I have a save button and a share button. I have run diagnostic tool within Smart. downloaded and ran the  Print and Scan Doctor but to no avail. I have ran Windows tools, again to no avail. My printer is printing and scanning from my pc, it is accepting and printing from my Android devices and it is accepting and printing from HP online. The big issue is that in order to print an item I have scanned I have to save it and then print from that save. I have tried unplugging and powering down both the printer and windows, again to no avail. I cannot find any reference to this specific problem on HP Support site.  Any assistance would be appreciated.

 

Hitbit

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So unfortunately neither the Community nor Support have any answers to my problem. Neither can they say if the problem lies within Windows or HPs inability to create a driver update to solve the problem. I have done everything suggested by HP short of uninstalling and reinstalling Windows which I am not prepared to do at this time.I am so disappointed that HP takes a stance of tough as my printer is out of warranty though less than 2 years old. Given the circumstances I am not prepared to purchase another HP product so my next printer will see me revert back to epson or possibly Lexmark depending on value. Pity really as my 2600 looked and worked good initially having been purchased for its excellent ability to take print jobs from our phones.

 

hitbit

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HP Support Agent
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@hitbit, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing and scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for an HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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