Unable to save scan to PDF when scanned from Document Feeder

[mydoghasnonose]

If I scan a multi or single page document from the Document Feeder and save it as a PDF. The saved document opens in Adobe Acrobat with the message "Insufficient data for an image". You can see that the scanned document image seems to be triplicated across the portrait page layout.

When I open the document in MacOS Preview application, all the pages are blank.

If I scan the same page(s) from the scanner glass, it saves the PDF perfectly.

I have uninstalled HP Smart and re-installed it. My printer firmware is fully up to date. Adobe Acrobat also at latest version.

Since MacOS 11 is not yet listed as an operating system for this post, I am assuming this might be a Big Sur incompatibility.

MacOS 11.1 (Big Sur)

HP OfficeJet 8010 series

Firmware version : MALBLIPP1N001.2051B.00

Acrobat DC Version : 2020.013.20074 (CC2020)

[ShlomiL · Accepted solution]

Hi,

Please try scanning with the HP Easy Scan app and check if that may resolve the problem:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

Shlomi

[mydoghasnonose]

This Easy Scan app did the trick, although I'm hoping HP Smart can be actually fixed soon. I see this as more of a workaround than a solution. Easy Scan is easy but not as intelligent as the HP Smart application. And who want's to be juggling to applications for one printer?