Unable to scan HP OfficeJet Pro 6830

[Swedbordergd]

I can no longer scan using my HP6830. I get an error message saying "the software for ”%@ could not be run" (in Swedish

programvaran för ”%@” kunde inte köras.)

The problems began just after I installed a new printer HP M254DW yesterday.

When using HP Easy scan I get the above mentioned error message. I am not able to print using the 6830 because the printer heads are totally dry so I used it for scanner purposes only. I have disconnected the cord and restarted the 6830 but it does not work. 

Any solution so I can use the scanner again?

[TEJ1602]

@Swedbordergd, Welcome to HP Support Community!

Are you able to make copies on the printer?

Is the printer connected through a USB or wireless?

Try scanning through the System Preferences, follow the steps below:

Go to System Preferences> Printers and Scanners > Select the printer on the left side of the window

Once you have selected the HP Officejet 6830, select Scan option on the right side 

See if that works.

If everything seems okay, you can try to remove and add the HP Easy Scan. Follow the steps below:

1.) Open Finder and click Applications

2.) Move HP Easy Scan App to Trash and clear the Trash.

3.) Open Finder then click Go and Click Home.

4.) Click View then Click Show View Options. Check the box Show Library Folder.

The change is instantaneous and the Library folder will immediately become visible.

5.) Open Library and Open Application Support, move HP Easy Scan folder to Trash and clear the Trash.

Now download the HP Easy Scan App from the App Store and try scanning.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Swedbordergd]

Still the same problem when using my Imac. I followed the instructions but it did not work. I am now using the scanner with my Win10 without any issues.

[TEJ1602 · Accepted solution]

@Swedbordergd

Open the HP Easy Scan App, try scanning. 

Share a snapshot of the error message on the screen.

Keep me posted for further assistance.