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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 8124e All-in-One Printer
Microsoft Windows 11

Hello, 

I have installed the universal scan software from HP but an unable to scan a multi page document as one scanned document, even though the display indicates I can using the Add command.  The  result is a seperate scan for each page.

Any suggests please

Thanks

 

 

1 REPLY 1
HP Recommended

Hello PaulWD54
Welcome to the HP Support Community!

 

Deactivate this setting here:

Andr1611_0-1744144865969.png

Kind Regards
Andr-1611

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