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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-08-2025 02:30 PM

HP Recommended
Product: HP OfficeJet Pro 8124e All-in-One Printer
Operating System: Microsoft Windows 11

Hello, 

I have installed the universal scan software from HP but an unable to scan a multi page document as one scanned document, even though the display indicates I can using the Add command.  The  result is a seperate scan for each page.

Any suggests please

Thanks

 

 

Reply
1 REPLY 1

‎04-08-2025 02:41 PM

HP Recommended

Hello PaulWD54
Welcome to the HP Support Community!

 

Deactivate this setting here:

Andr1611_0-1744144865969.png

Kind Regards
Andr-1611

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