Unable to scan, copy or fax

[bradhf]

Message on the printer screen is "Unable to scan,copy or send a fax". 

Have had contining problems scanning since I installed this printer over a year ago. Now it will not copy either. (I do not use the fax feature.)

The latest HP sofware for my operting system is installed.

[The_Fossette · Accepted solution]

Hi @bradhf

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to scan and copy.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the below steps and check if it helps.

1: While powered on, remove the power cord & connect after 30 seconds

2: Try plugging into a wall outlet directly without the surge protector.

3: Check if the scanner bar moves when you open the lid & press the copy button.

If the scanner bar does not move or light up, I suggest you contact phone support to check the available service options for your printer.

Follow below steps to contact phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!