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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-18-2021 01:33 AM

HP Recommended
Operating System: macOS 10.15 Catalina

  Mac OS Big Sur 11.2.1

Everything was running fine with HP Smart until yesterday...

Now if I want to launch the scanner I have to go thru HP registration page witch is leading systematically to (Error Code: UA_400_EB000U0100)

 

Thanks for help...

 

 

5 people had the same question
3 REPLIES 3

‎02-23-2021 08:28 AM

HP Recommended

(Error Code: UA_400_EB000U0100)

 

This is the response from HP Cloud Services

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‎02-24-2021 05:22 AM

HP Recommended

@Minisky

 


Welcome to HP Support Community


I would like to help

 

To assist you better please provide me with the Product Number or the complete printer Model

 

You can refer to this Link: https://support.hp.com/in-en/document/c03754824

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎02-24-2021 08:47 AM

HP Recommended

HP Pagewide 577 printer. I can bypass the broken HP SMART app by going directly to the printer IP address and remotely using the controls of the printer to scan. But I have to connect to each of the printers directly while the old HP SMART bundled all in one app. HP SMART is broken in Windows10 and IOS. I would think it smart to dump that app and start over. Not so certain going to cloud services was wise.

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