Unable to scan from Officejet Pro 8600 to computer

[blkstg79]

Hello, my printer is connected properly where I am able to print from my computer. However, I am unable to scan from my Officejet Pro 8600 to my computer. I can't seem to find the HP Printer Software to select Scanner Actions, etc. Help. Thanks!

[atharva_gp · Accepted solution]

@blkstg79,

Thanks for reaching out to the HP Support community!

Please check if you have the full feature printer driver installed to scan a document.

• Go to the windows start menu > search for 'HP Officejet pro 8600'.
• Launch the application.
• Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.

• Open the downloaded file, follow the on-screen instructions to complete the installation.
• Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
• Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

You can also scan a document from the printer control panel and save it to your PC.

But ensure that the 'Scan to Computer' option is enabled.

• Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
• Go to > Scan > Manage Scan to Computer
• Make sure 'Scan to Computer' is enabled.

         

If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically.

It is called as the 'HP Print and Scan Doctor'.

• Download HP Print and Scan Doctor.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Depending on the problem, click either Fix Printing or Fix Scanning.
• Follow the on-screen instructions to fix the issue.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[vbpaysage]

Thank you Atharva-gp

I have the same problem. OUr scanner we use everyday has stopped working... We have uninstall and reinstall the printer with the latest driver. 

Scan to computer is correctly installed. 

But when I try, I keep having the following message

I don't know any more how to progress and solve the problem...

Thank you for your help

[blkstg79]

Thanks,  Atharva_gp

You may it a breeze! Now, I'm back in the business of scanning from my printer to my computer.

[atharva_gp]

@blkstg79,

Glad to know that the issue is fixed.

Please feel free to reach us back, if you need any further help.

Cheers!

[atharva_gp]

@vbpaysage,

• How is the printer connected?Is it connected on a WiFi,USB or Ethernet?

Let's try to run the HP Print and Scan Doctor, it may fix the issue.

• Download HP Print and Scan Doctor.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Depending on the problem, click Fix Scanning.
• Follow the onscreen instructions and complete the diagnostics
• Once complete, try to scan again

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[vbpaysage]

Hello, 

Our printer is connected through WIFI. 

I have downloaded the scan doctor but it did not find anything...

I am attaching the message I have on the printer.

 

sorry I don't know why it is upside down. I can't get the photo straight...

Hope it helps you understand what is going on! 

Thank you for your help

[atharva_gp]

@vbpaysage,

Let's try restarting the devices.

• Turn off the Network WiFi router/Modem, wait for 60 seconds, turn it back on.
• Turn off the printer, wait for 60 seconds, turn it back on.
• Restart the PC

Try to scan again after the restart.

Let me know if this helps. 

[atharva_gp]

@vbpaysage,

I did not hear back from you yet. Please let me know whether your issue has been resolved or if you need any additional help.

Cheers!

[lmjaramillo]

How can scan documents from my hp oficejet 8600 plus  from my macbook pro

Now I can print but not scan