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- Unable to scan from app anymore

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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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12-23-2024 06:13 PM
Product: HP ENVY 5055 All-in-One Printer
I am unable to scan on the printer camera anymore. When I open my app it says this feature isn’t available for my printer but I have been using it like this for years. I updated the app, restarted the printer and re-setup my WiFi connection again. Any advice??
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