Unable to scan from my computer

[Burbles1]

Any response from the moderator team?

[Dragon-Fur]

@Burbles1 

If / when the team responds, the agent will respond here before using other means to contact you.

I will send a "bump" - that is all we can do from this side.

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[Burbles1]

Dear Dargon-Fur,

If you are still able to respond to this issue, I would like to ask a couple more questions:

1. When I run the HP Printer/Scan Doctor, for the printer I receive the error message, "Wrong printer port configured". If this is significant, I'm not sure what I should change the setting to or how to do it.

2. For the scanner, the error message is "Driver Error" (The Scan driver is unable to communicate with the product...).

 3. In your notes you mentioned that if I download and install the full driver software (which I have done), I should get two shortcut icons to the desktop, the Printer Assistant and the HP Scan. I do not see either of these icons. I just get the HP Smart App instead.

Furthermore, I notice that in the screenshots you provided, under the Scan ap in the HP Printer Assistant, there is an option to "Manage Scan to Computer" which needs to be enabled. Since I never can get to this point to enable it, could this be why my computer cannot communicate with the scanner? (It does communicate with the printer.)

I'd appreciate knowing your thoughts on this. Thanks.

[Dragon-Fur]

@Burbles1 

I am out of ideas.

It is true I might have missed something - there is a lot in the previous posts - and yet, it might not the "the one thing".

The printer might need a semi-full reset - not something I can offer.   Non-HP people cannot offer anything that conflicts with or might breach system or printer security.

There might be other issues within the Windows File System that are preventing the software from installing.  If this is the case, it would be necessary to reload Windows - no one likes this solution though it does generally work. 

True, if the software is not installed in Programs and Features and you don't have the Printer Assistant, the "Manage Scan to Computer" is not going to be available.

One more try...

If you have not done so, you could try changing the connection type for a Wireless connection to TCP/IP.

This might be the solution or it might just be another dead end.

If you have installation, offline, or port issues, assign a TCP/IP port for the printer.

Also try for loss of color print options.

Will changing the connection type help so you can install the software?  Unknown.

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

When printing, Select / Use this “added” printer to print your document / content

Reference

HP Printers - Installing and Using the Windows Built-in Print Driver

Or (same thing)

HP printer setup (Windows built-in driver)

OR

Method - Create TCP IP port (InkJet Printer)

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"