Unable to scan from printer to PC

[scaledog48]

I have a HP 5740e All In One printer.  Can not scan anything to my computer.  Ran HP Scan Doctor and found out that the Scan WIA won't run.  Went to services to try and start WIA but it will not work.  Scan Doctor shows me 5 different printers all HP's

1.  says network and 3 say net and a number after that and the last one says series.  Also I found that one of the HP Printers was a number that read  HPE304B3 (HP Office jet 5740 series).  I even remove all the printers and all the software .  Restarted the computer and reloaded all the software back to the printer but still got the same resolves.

Any help

scaledog48

[Irfan_06 · Accepted solution]

Hi @scaledog48,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with scanning from your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

D) Refer to this link for more scanning related issues.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[scaledog48]

Hi Irvin6,

I will give it try and let you what happens.  Thanks for all the information

scaledog48

[scaledog48]

Hi Irvin6

Went threw all the steps that you sent me and I think I got it to work again.  Also the WIA is running again.  Thanks for all you help.

scaledog48

[Irfan_06]

Hi @scaledog48,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support