Unable to scan or copy with LAser Jet Pro MFP126nw

[Konkon]

17th Jul'20: Unable to scan (wireless) or copy . Tried several time. Suddenly it happened once. No issue with printer function

19th Jul'20: Tried again after few days. Unable to perform both scan and copy function. Print was OK.

20st Jul'20: Tried with USB cable and able to do but after few scans, stopped. 

21st Jul'20. Tried again (wireless as well as USB). Not able to scan or copy. Print is still possible.

Actions taken:

Installed HP Print and Scan Doctor.

Gets struck at Windows (WIA) Scan with message "Scan cancelled by user". 

Uninstalled and re-installed driver. 

Still not able to see success.

[Kumar0307]

@Konkon, Welcome to the HP Support Community!

This seems like an issue with the scanner mechanism. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Use the HP Smart app to scan from your Win PC and check if it helps (Wireless connection)

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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Have a great day!