• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-23-2017 04:41 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Hello - For some reason, I am unable to now scan to pdf.  Instead my scannng options are jpeg, bmp.  I have downloaded the drivers again and followed all the 'help' advice but I am still not able to scan to pdf.

 

many thanks

17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2017 10:46 AM

HP Recommended

@Mammaham_UK

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help. 

 

I understand that you have an HP ENVY 7640 e-All-in-One Printer. I read that the printer does not offer the "scan to PDF" option. The scanning options are jpeg and BMP. You have reinstalled the drivers and the issue persists. You've done a remarkable job performing the steps. Not to worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Are you trying to scan from the computer or the printer's front panel menu?
  • Have you tried to scan using another application like HP scan and capture?

Meanwhile, I suggest you to perform the following steps:

  • On the printer control panel, touch the Scan icon ().

  • Touch Computer to scan to the connected computer.

  • Touch the name of the computer that you want to save the scan to.

  • Touch Scan Shortcut, and then select a shortcut that corresponds to the document or picture you are scanning.

  1. Save as PDF: Use this setting to scan text documents that will not be editable. Use the Save as Editable Text (OCR) to scan text that you can edit.

  2. Save as JPEG: Use this setting to scan pictures and images.

  • Touch Start Scan. The printer scans the document or image, and then saves it to the destination specified in the settings.

 

I hope this helps. Please feel free to reply. Good luck! 🙂

 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎05-24-2017 10:46 AM

HP Recommended

@Mammaham_UK

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help. 

 

I understand that you have an HP ENVY 7640 e-All-in-One Printer. I read that the printer does not offer the "scan to PDF" option. The scanning options are jpeg and BMP. You have reinstalled the drivers and the issue persists. You've done a remarkable job performing the steps. Not to worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Are you trying to scan from the computer or the printer's front panel menu?
  • Have you tried to scan using another application like HP scan and capture?

Meanwhile, I suggest you to perform the following steps:

  • On the printer control panel, touch the Scan icon ().

  • Touch Computer to scan to the connected computer.

  • Touch the name of the computer that you want to save the scan to.

  • Touch Scan Shortcut, and then select a shortcut that corresponds to the document or picture you are scanning.

  1. Save as PDF: Use this setting to scan text documents that will not be editable. Use the Save as Editable Text (OCR) to scan text that you can edit.

  2. Save as JPEG: Use this setting to scan pictures and images.

  • Touch Start Scan. The printer scans the document or image, and then saves it to the destination specified in the settings.

 

I hope this helps. Please feel free to reply. Good luck! 🙂

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-25-2017 10:31 AM

HP Recommended

Hello

 

Thank you for your kind instructions.  I reinstalled HP Assistant on all my devices, then when I scan from my printer I used the 'scan' option only and that enabled me to use PDF.  If I scan to any of my other devices using the 'name of the device' then I would only have a JPEG option.

 

With kind regards

Was this reply helpful? Yes No

‎05-25-2017 04:11 PM

HP Recommended

@Mammaham_UK

 

You're most welcome and I'm glad to the suggested steps were useful. Happy scanning!

 

Take care. 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.