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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-23-2017 04:41 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Hello - For some reason, I am unable to now scan to pdf.  Instead my scannng options are jpeg, bmp.  I have downloaded the drivers again and followed all the 'help' advice but I am still not able to scan to pdf.

 

many thanks

17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2017 10:46 AM

HP Recommended

@Mammaham_UK

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help. 

 

I understand that you have an HP ENVY 7640 e-All-in-One Printer. I read that the printer does not offer the "scan to PDF" option. The scanning options are jpeg and BMP. You have reinstalled the drivers and the issue persists. You've done a remarkable job performing the steps. Not to worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Are you trying to scan from the computer or the printer's front panel menu?
  • Have you tried to scan using another application like HP scan and capture?

Meanwhile, I suggest you to perform the following steps:

  • On the printer control panel, touch the Scan icon ().

  • Touch Computer to scan to the connected computer.

  • Touch the name of the computer that you want to save the scan to.

  • Touch Scan Shortcut, and then select a shortcut that corresponds to the document or picture you are scanning.

  1. Save as PDF: Use this setting to scan text documents that will not be editable. Use the Save as Editable Text (OCR) to scan text that you can edit.

  2. Save as JPEG: Use this setting to scan pictures and images.

  • Touch Start Scan. The printer scans the document or image, and then saves it to the destination specified in the settings.

 

I hope this helps. Please feel free to reply. Good luck! 🙂

 

 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎05-24-2017 10:46 AM

HP Recommended

@Mammaham_UK

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help. 

 

I understand that you have an HP ENVY 7640 e-All-in-One Printer. I read that the printer does not offer the "scan to PDF" option. The scanning options are jpeg and BMP. You have reinstalled the drivers and the issue persists. You've done a remarkable job performing the steps. Not to worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Are you trying to scan from the computer or the printer's front panel menu?
  • Have you tried to scan using another application like HP scan and capture?

Meanwhile, I suggest you to perform the following steps:

  • On the printer control panel, touch the Scan icon ().

  • Touch Computer to scan to the connected computer.

  • Touch the name of the computer that you want to save the scan to.

  • Touch Scan Shortcut, and then select a shortcut that corresponds to the document or picture you are scanning.

  1. Save as PDF: Use this setting to scan text documents that will not be editable. Use the Save as Editable Text (OCR) to scan text that you can edit.

  2. Save as JPEG: Use this setting to scan pictures and images.

  • Touch Start Scan. The printer scans the document or image, and then saves it to the destination specified in the settings.

 

I hope this helps. Please feel free to reply. Good luck! 🙂

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-25-2017 10:31 AM

HP Recommended

Hello

 

Thank you for your kind instructions.  I reinstalled HP Assistant on all my devices, then when I scan from my printer I used the 'scan' option only and that enabled me to use PDF.  If I scan to any of my other devices using the 'name of the device' then I would only have a JPEG option.

 

With kind regards

Was this reply helpful? Yes No

‎05-25-2017 04:11 PM

HP Recommended

@Mammaham_UK

 

You're most welcome and I'm glad to the suggested steps were useful. Happy scanning!

 

Take care. 🙂

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