Unable to scan to PDF

[SBD45140]

Previously, when I used the Scan feature on my HP Envy 4500 All-In-One printer, I would be prompted about whether I wanted to scan to a JPG or PDF. Now, it always scans to a JPG without giving me the option to scan to PDF.

I've installed several updates and notice that the menus are a little different now. For example, when I select Scan, I thought it used to detect my HP laptop, but now the only response to "Select Computer" is "Others." After that, I see a list like Scan to HP-Laptop, Scan for Print to HP Laptop, Scan for E-mail to HP Laptop, etc. None of those appear to scan to a PDF. Is there a problem with my computer's connection to my printer, or has the printer software changed in such a way that it no longer supports printing to PDF? I really found that valuable!

[sabretooth04 · Accepted solution]

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

Let us know.

[SBD45140]

Thanks! Prior to seeing this reply, I ran the HP Print and Scan Doctor, and that helped. For some reason the printer wasn't detecting my laptop, and now it does. I see it in the Select Computer list, and I am once again prompted to select a JPG or PDF. But thanks for responding to my post! It's good to know there are folks out there willing to help one another!

[BigRodney]

Many Thanks for this work around. It downloaded fast and installed EASY for an ole fella like me. Brings back my choices in the printer menu to scan as a PDF and once again recognises my Computer's name.

I'm glad I persisted as it's a great little printer, scanner etc and I didn't want to replace it with another brand. Well done HP support. Best regards.... Rod