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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 8600 PLUS
Microsoft Windows 10 (64-bit)

1. Incorrect credentials "go back"  for gmail using 465 or 587

2. Protocol not supported "click OK to go back" for AOL

 

1 REPLY 1
HP Recommended

@Reggie61

 

HP Printers - How to Scan (Windows)

Read Section How do I Scan to Email

 

  • Note the comments that explain the requirement for an installed email program on the computer.
  • Examples of "installed email" programs include Outlook (the program installed on the computer, not the Web based model), and Mozilla Thunderbird client.

 

Commentary and Examples

 

The following might be helpful if your printer provides the "Scan to Email" setup in the Embedded Web Server (EWS).

Once you have the setup in place, you can go back and edit the Profile (if desired / necessary).

 

Notes

  • Even if your Scan to Email setup is available in EWS, it may look different from the examples included in this post.
  • The example email was set up with two-step verification OFF and "allow insecure apps" ON.  If you do not want to risk your main email account, consider creating a separate email to be used with this feature.  You can always "forward" the emails along to another account.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

tab Scan

Topic Scan to Email > Scan to Email Setup

 

Example 

Note: The smtp and port information is from gmail. 

The email address and other "names" have been edited to protect the original information.

EWS_8740_Scan-to-Email_Setup_3EWS_8740_Scan-to-Email_Setup_3  

 

Example - Edit Profile 1

EWS_8740_Scan-to-Email_Edit_Profile_1EWS_8740_Scan-to-Email_Edit_Profile_1 

Example - Edit Profile 2

EWS_8740_Scan-to-Email_Edit_Profile_2EWS_8740_Scan-to-Email_Edit_Profile_2

 

Example - Edit Profile 3

EWS_8740_Scan-to-Email_Edit_Profile_3EWS_8740_Scan-to-Email_Edit_Profile_3 

Example - Edit Profile 4

EWS_8740_Scan-to-Email_Edit_Profile_4EWS_8740_Scan-to-Email_Edit_Profile_4 

 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911

 

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Dragon-Fur

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