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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-28-2024 02:11 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 11.0 Big Sur

I am unable to scan to my computer using Apple Image Capture or HP Easy Scan despite the printer working.

 

When I try completing an Overview Scan using Apple Image Capture, the request times out. When I try using HP Easy Scan, I get the following error message: "Scanner reported an error The operation couldn’t be completed. (com.apple.imagecapture error 4294967249.)"

 

I have tried the steps in this previous answer (https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanning-issue/td-p/7277144), but that did not resolve the issue. I have also checked for any available updates and re-installed the printer to my computer.

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