Unable to scan using HP Smart MFP M281fdw

[Oranyan]

I keep getting message "Couldn't connect to scanner"

[Raj_05]

Hi @Oranyan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting the "Couldn't connect to scanner" message with your HP MFP M281fdw, here are a few troubleshooting steps to try.

Check Connections:

• Ensure that the printer is properly connected to your network, whether via Wi-Fi or Ethernet. If it's a wireless connection, try moving the printer closer to the router or resetting your router.

Restart Devices:

• Restart your printer, computer, and router. Sometimes, a simple restart can resolve connectivity issues.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed. Check for updates in your app store or on the HP website.

Reinstall HP Smart App:

• Try uninstalling and reinstalling the HP Smart app. This can resolve issues related to app-specific bugs or configuration problems.

Check Printer Settings:

• On the printer's control panel, navigate to the network settings and make sure the printer is connected to the correct network. Also, check if there are any settings related to scanning that might need to be adjusted.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates through the printer's control panel or the HP website.

Firewall/Antivirus Settings:

• Sometimes, firewall or antivirus software can block the connection. Temporarily disable these and see if it resolves the issue.

Check Scanner Status:

• Verify that the scanner is not in use by another program or that no other errors are indicated on the printer's display.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor from the HP website. It can help diagnose and fix issues with scanning.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support