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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-01-2025 06:33 AM

HP Recommended

Unable to scan using the HP app. The printer is unavailable. Printing works fine. Scanning is possible through system settings and image transfer. I'm using macOS Thaoe 26.1

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2025 08:05 AM

HP Recommended

Hi @JP01000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are experiencing scanning issues with the HP app on macOS, while printing works fine, but scanning is possible through system settings. You  can follow these steps to resolve the issue:
 

Reset the Printer:
 

  • Turn on the printer, disconnect the power cord from the printer.
  • Unplug the power cord from the power source and wait for 60 seconds.
  • Reconnect the power cord directly into a wall outlet and then to the printer.
  • Turn on the printer and try scanning again.
     

Check Printer Connection in the HP App:
 

  • Open the HP app and verify if a "Not connected" message appears for your printer.
  • Ensure the USB cable is fully connected to both your computer and printer.
  • If the cable is completely plugged in and the message persists, consider replacing the cable.


Reset the Printer Connection on macOS:
 

  • Disconnect the USB cable from your printer.
  • Click the Spotlight icon and search for "Printers & Scanners".
  • Select the printer name, and choose "Remove Printer" or "Delete Printer".
  • Reconnect the USB cable to the printer and wait for it to appear in the Printers & Scanners list.
  • If necessary, click "Add", select your printer from the list, and follow the prompts to add it.


Check Scanner Option in Printers & Scanners:
 

  • Ensure the Scan option appears above the printer icon.
  • If it doesn't display, try removing and re-adding your printer.


Scan Using macOS:
 

  • If issues persist, use the Spotlight icon to search for "Image Capture" and attempt to scan using macOS.


Reinstall the HP App:
 

  • If scanning is successful through macOS but not the HP app, delete the app from your Mac, then reinstall it from 123.hp.com or the Apple Store.

    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
 

Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎12-04-2025 08:05 AM

HP Recommended

Hi @JP01000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are experiencing scanning issues with the HP app on macOS, while printing works fine, but scanning is possible through system settings. You  can follow these steps to resolve the issue:
 

Reset the Printer:
 

  • Turn on the printer, disconnect the power cord from the printer.
  • Unplug the power cord from the power source and wait for 60 seconds.
  • Reconnect the power cord directly into a wall outlet and then to the printer.
  • Turn on the printer and try scanning again.
     

Check Printer Connection in the HP App:
 

  • Open the HP app and verify if a "Not connected" message appears for your printer.
  • Ensure the USB cable is fully connected to both your computer and printer.
  • If the cable is completely plugged in and the message persists, consider replacing the cable.


Reset the Printer Connection on macOS:
 

  • Disconnect the USB cable from your printer.
  • Click the Spotlight icon and search for "Printers & Scanners".
  • Select the printer name, and choose "Remove Printer" or "Delete Printer".
  • Reconnect the USB cable to the printer and wait for it to appear in the Printers & Scanners list.
  • If necessary, click "Add", select your printer from the list, and follow the prompts to add it.


Check Scanner Option in Printers & Scanners:
 

  • Ensure the Scan option appears above the printer icon.
  • If it doesn't display, try removing and re-adding your printer.


Scan Using macOS:
 

  • If issues persist, use the Spotlight icon to search for "Image Capture" and attempt to scan using macOS.


Reinstall the HP App:
 

  • If scanning is successful through macOS but not the HP app, delete the app from your Mac, then reinstall it from 123.hp.com or the Apple Store.

    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
 

Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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