Unable to send faxes on HP all in one 7640

[Shukiap]

Hello,

I am able to receive faxes on my all in one envy 7640. I have tried unplugging the all in one, I’ve checked the connections numerous times as well. I have the optimum Altice box the phone cord goes directly into the box I brought a splitter I don’t need to keep I plugging the phone to send faxes. I’ve tried faxing with the cord plugged directly into the Altice box and the splitter an neither is allowing me to send faxes. I ran the test and the report is showing the the connection passed. I tried using the 888 number and received a fax back but the individual is not receiving the fax on their end. Please assist 

[Raj1788]

@Shukiap

Welcome to the HP Support Community

Confirm the following dialing requirements and fax settings to help identify issues when faxes do not send. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Manually dial the fax number: From the printer, dial the number as if you are making a phone call, including the area code, the access code such as '9' to connect to an outside line, and the long-distance country code. If dialing with speed dial, confirm the saved number has required pauses between numbers (adding a dash between 9 and the area code, for instance).

• Lower the fax speed: Select the slow or standard setting.

• Turn off Error Correction Mode: Turning off this feature can improve sending success when the phone line quality is poor, but the image quality of the received fax might be unsatisfactory. If this must be turned off to send faxes, have the phone service provider check the line quality.

• Send the fax in black and white: If a color fax cannot be sent, the receiving fax machine might not support the feature.

• Confirm the dialing type (tone or pulse): Most phone lines use tone dialing.

• Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

Check the connection

Check for phone line connection issues that might be causing failed sent faxes.

• Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected.

• Confirm the fax setup: There are two phone ports on the rear the printer labeled 1-Line and 2-Ext. Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.

  Go to HP Printers - How to Fax for steps to set up your printer.

• Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

• Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

  

• Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

Additional troubleshooting

If the previous steps do not resolve the issue, reset the printer, check for any hardware related issues, and restore the default fax settings.

NOTE: 

Re-add any printer settings and preferences that were removed after a reset or settings restore.

• Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable.

• Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

• Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again.

Refer to this link: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0029... for Resolving Fax Problems.

Keep me posted, how it goes!

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Have a great day!

Cheers:)