Unable to wirelessly fax.

[quiltbible]

I, too, have this same problem. I have a HP Envy 7640 with the same problem? My setup is DSL line, voice phone line. The fax test print out with everything passed

This is was I have done so far

1. Reinstalled the s/w several times

2. Updated my HP drivers

4. Downloaded and installed Universal Fax from HP Support 

Tea

[KrazyToad]

@quiltbible

Please check the following requirements and settings if you are experiencing issues faxing over a DSL connection. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Use a DSL microfilter: A microfilter enables the fax to transmit data in standard analog over a high bandwidth DSL connection. Connect the phone cord that the microfilter connects to the 1-Line port on the rear of the printer.

  

• Lower the fax speed: Select the slow or standard setting.

• Turn off Error Correction Mode: This feature helps compensate for poor phone line quality when sending faxes, but can be disabled for DSL connections.

• Lower the fax resolution: Select the standard setting.

• Restart the router and modem: This helps clear any Internet service issues.

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[quiltbible]

I added this and it still doesn't work.  

[sandytechy20]

@quiltbible

This might require one on one interaction to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.