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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

I've had my HP Office Jet Pro 6978 since the summer/fall of 2022 I believe. Never had an issue with it until fall of 2023 I noticed that it no longer will wirelessly scan documents from the document feeder to my 2020 MacBook Pro (13" M1 - which is running Sonoma 14.2.1 OS).

 I'll load a page into the feeder and then click the scan button. I click the computer icon and then a error notification comes up saying "No Computer Found" - and gives me directions to access HP Utility of which the things it says to do for scan settings are nowhere to be found when I look.

 I've tried uninstalling and reinstalling. I've made sure the drivers and software are current. No success at all. It's been an absolute nightmare trying to get this fixed. Anyone else had this issue or know how I can resolve this?

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