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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

I called HP support and was told to reset the network settings on my HP9018e. I was disconnected and now it is requesting a username and password to set up the new network connection. Everything I can think of is not working. How can I reset these settings?

1 REPLY 1
HP Recommended

It has been 23 hours and my 9018e has become a paperweight. An ugly paperweight. Can anyone provide assistance with this issue?

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