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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-05-2020 03:50 AM

HP Recommended
Product: MFP M125nw
Operating System: Microsoft Windows 10 (64-bit)

The scan/copy function of the device does not work any more (printing is OK).

Install of the latest software aborts at 99%.

Please see this topic

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/MFP-M125nw-not-copying/m-p/7801757#M234812

 

Regards

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2020 05:50 AM

HP Recommended

For copy, you don't need a computer if you can't copy you have a hardware problem ( possible scanner CIS sensor or scanner motor failure). 




My profile on LinkedIn

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2 REPLIES 2

‎10-05-2020 05:50 AM

HP Recommended

For copy, you don't need a computer if you can't copy you have a hardware problem ( possible scanner CIS sensor or scanner motor failure). 




My profile on LinkedIn

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‎10-05-2020 03:49 PM

HP Recommended

This is what I suspected. But then, with a hardware fault, the software won't even install?

Thank you.

Maxx

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