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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-16-2023 07:16 AM

HP Recommended

I am trying to scan to 300dpi.

I am selecting 300dpi and no compression, but when I save my files as either jpeg or pdf they are around 150 dpi.

I've used this printer / scanner for a while and had all sorts of annoying problems, but not this one.

Anyone know a fix?

On top of having to struggle re connecting to wifi almost everytime I use it, its incredibly frustrating.

I'm on mac OS 13.2.1

Category:
1 REPLY 1

‎04-18-2023 12:48 AM

HP Recommended

Hi @crud55,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the firmware for your printer and your Mac OS. 13. If the update is not working, then we need to check if there is any issue with the scanner. 

 

You may also, try HP Easy Scan.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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