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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-20-2022 03:43 PM - last edited on ‎10-23-2022 06:57 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello HP Community...

 

I've had the HP OfficeJet Pro 6968 for a few years now as it serves my needs.  Literally since day one I set up the printer to store my email address so when I scan I can just click:

 

Scan > Computer > My email

 

...And it would scan to my computer.  For whatever reason something changed and my email was deleted from the printer and I can't get it back there.  On the printer it's saying, "Make sure the software is installed on the computer" (which it is)...And on the computer/"HP Smart" software under "Webscan" it's saying, "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."

 

I have a 24-inch Mac (2022) so everything is modern/up to date so the hardware isn't an issue.  

 

Can someone please help?

 

Thank you very much.

 

Matt

 

 

1 person had the same question
1 REPLY 1

‎11-09-2022 08:19 AM

HP Recommended

Hi @MB1226,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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