Create an account on the HP Community to personalize your profile and ask a question
02-02-2023 06:03 PM
I am trying to setup my all in 1 printer/scanner to my a network folder on my pc so scans automatically go in that folder,
however I am not sure of my username & password. It gives me the following message:
User name and password are stored and encrypted in printer memory.
I have tried username of admin and password to log into PC but no success.
02-09-2023 10:49 AM
Welcome to the HP support community.
I understand that you want to reset the printer, I am glad to assist you.
You might have to perform a semi-full reset on the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
Didn't find what you were looking for? Ask the community