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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-10-2020 11:14 AM

HP Recommended

Hello there, I am happy that you all experienced the same frustrations and confusing issues with scanning.  I am new to Mac so I can not navigate well yet to understand how I can reset my email and password, could somebody walk me through it?  I am crunched for time and can't believe this is happening durning tax season?  Just out of the clear blue sky. I do not want to delete my printers because I have 2 others in my building and that would be a mess, the virtual hp robot was no help.  I appreciate your time.

 

Thanks 

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‎04-15-2020 06:35 AM - edited ‎04-15-2020 06:41 AM

HP Recommended

Hi @ADKlady

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "User name password incorrect " issue. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

What is the mac os version on your computer?

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎05-07-2020 08:07 AM

HP Recommended

I need a solution to this, I have a Printer HP Color LaserJet MFP M477fnw  that display Username and password incorrect whenever I want to scan to my Boss email.But its was working perfectly before now..Can one help me

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‎05-28-2020 08:21 PM

HP Recommended

Error message when scanning is inaccurate username and password.  Model HP Is Color Laser Jet Pro  MFP M277dw

 

 

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‎05-29-2020 07:13 AM - edited ‎05-29-2020 10:23 AM

HP Recommended

Have you updated the scan to email settings and added your new password? When first setup, you would have had to add this information through the embedded web server of the printer? It will either be the email defaults or your email profile depending on how you originally configured the settings.

 

Repairatrooper_0-1590769416401.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-25-2020 03:01 PM

HP Recommended

No help here, but the same thing happened to me!   I deleted all HP software from my Mac.  Did a factory reset on the HP printer.  Re-installed the HP printer software and got the same thing all over again.  It was a back and forth thing with HP support.   They do not have a clue and keep saying "Have a great day!"  NOT!

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‎06-25-2020 03:05 PM

HP Recommended

Yep, did all that.  Same results.  😡

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‎08-22-2020 04:17 AM

HP Recommended

Same thing happened to me today.  Scanner function on MFP M277dw worked perfectly for a year and then refused to scan to email citing "password or username not correct".  I was able to resolve this in two different ways.

 

(1) I created a new outgoing email profile using my Yahoo email account instead of Gmail.  This made me understand that it was a Gmail issue.

 

(2) So I went into my Gmail settings.  I verified that the "2 step verification" was turned off and then I tried turning ON the "Less secure app access" under Security tab.  THIS ACTUALLY WORKED and now I have two ways to continue scanning to my email. 

 

Hope this works for you and others out there!

1 person found this reply helpful
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‎08-22-2020 04:20 AM

HP Recommended

Debbie, see my recent post on this.  If you are using Gmail or another provider that turns OFF the "Less secure app access" (under Security tab) you need to turn this back ON.  

 

Hope this works for you!

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‎09-23-2020 03:33 PM

HP Recommended

I'm trying to scan a document and send it to my email. It is not even letting me scan it

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