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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-25-2019 07:38 PM

HP Recommended

hello can anyone help me with this smtp error

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‎09-25-2019 07:39 PM

HP Recommended

I'm using gmail

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‎10-09-2019 08:13 PM

HP Recommended

User name or password is incorrect using scan to email function

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‎11-01-2019 09:13 AM

HP Recommended

same issue, "username or password are incorrect"

 

have re-installed, have deleted and redone files, have reset email, have done factory default reset, have reset scan to email, still the same.

 

Why on earth is this such an issue and why does it repeat through so many threads HP?

 

Why does the issue arise when the printer/scanner has been working fine and then all of a sudden stops?

 

Do you know or is it all guesswork and you really don't have a clue and just hope the hapless customer blunders into a an answer sometime.?

 

Is it a printer issue at all or are your techs not savvy enough and its really a network issue?  How is the customer supposed to figure that out?

3 people found this reply helpful
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‎01-10-2020 06:43 AM

HP Recommended

how do you reset the user name and password on the printer? i am having the same problem with scanning to email all of a sudden.

3 people found this reply helpful
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‎01-10-2020 09:40 AM

HP Recommended

Hi there.  So go to your desktop and there should be a HP software installed for printer.  You have to reset the username and PW via software NOT on the printer itself.  I thought you had to do it all on the printer. 

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‎02-26-2020 05:06 AM - edited ‎02-26-2020 05:19 AM

HP Recommended

It worked. Thanks!

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‎02-26-2020 05:10 AM

HP Recommended

I have a Mac. Cannot find any printer software other than the print dialog box.

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‎04-06-2020 01:57 PM

HP Recommended

I moved and my LaserJet Pro MFP M426fdw is printing wirelessly, but the scanner is not working. It says "Username or password is incorrect. Ensure both user account and password are valid. 

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‎04-06-2020 03:23 PM

HP Recommended

You have to go into the HP software program and enter your email and PW there.

Also, my IT contact ended up having to fix some Captcha item too.  Not sure how that was done.

 

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