• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-30-2024 12:38 AM - edited ‎05-30-2024 12:41 AM

HP Recommended

I recently buy a new HP Color LaserJet Pro MFP M479fdw and set up a Scan to E-mail using the printer's EWS page. When I try to scan a document to email, The printer show me this error: "Username or password is incorrect. Make sure both user account and password are valid."

Additionally, when I test the Email Scan function from the EWS, it shows the error: "Incorrect credentials. Check your username/password and try again."
I am certain the credentials, SMTP Server and 
SMTP Port, are correct, as they work on another printer.

And I am printing (wireless connection) to my pc with no problem.  I will appreciate help with this problem.

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.