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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-15-2018 05:04 PM

HP Recommended
Product: All-in-One 8720
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan old small photos using ADF on my 8720 and it keeps telling me they are too small.  Our old printer 7525 was able to do this using software that came with the printer.  Any solutions for this problem.  I have liiterally thousands of photos all smaller than 4x6 and could sure use the help of the ADF.  Thanks for any solutions.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2018 07:12 PM

HP Recommended

Hi,

Thanks for using the HP Forums.


ADF does not support that size and may damage the photos if it went through the rollers and get jammed (due to the thickness)

 

The scan glass would be the best bet for scanning photos.

 

This resource will show you how to scan multiple photos with Auto Crop using the software:

 

Scan multiple photos with Auto Crop (HP Scan Extended)

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎07-15-2018 07:12 PM

HP Recommended

Hi,

Thanks for using the HP Forums.


ADF does not support that size and may damage the photos if it went through the rollers and get jammed (due to the thickness)

 

The scan glass would be the best bet for scanning photos.

 

This resource will show you how to scan multiple photos with Auto Crop using the software:

 

Scan multiple photos with Auto Crop (HP Scan Extended)

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-16-2018 05:29 AM

HP Recommended

Sad to hear this, but very appreciative to know the answer.  Thanks so much.

Was this reply helpful? Yes No

‎07-16-2018 10:29 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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