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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-14-2017 04:05 AM

HP Recommended
Product: Envy 5540
Operating System: Microsoft Windows 10 (32-bit)

Having just bought this printer, I am now trying to get to grips with scanning.  I am not finding the "Help" very helpful, as it is not detailed enough for me...I want the scan to show me the exact shape of the item after cropping, not, apparently, the image on an A4 page.  Also I don't want to keep choosing the options each time;  can it remember the file I have save it to previously without me having to choose that file again?   I have been using a Desktop 1050 up until now, and at the moment 5540 seems to be much more complicated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2017 04:24 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

View solution in original post

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3 REPLIES 3

‎05-14-2017 04:24 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

Was this reply helpful? Yes No

‎05-14-2017 04:51 AM

HP Recommended

Thanks for your response.  AS I guess the case is, I found the solution.  On one of the YouTube HP tuition videos!!  Simple and it worked.  Thanks anyway

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‎05-17-2017 01:50 AM

HP Recommended

Thanks to all for your responses and help.  Problems have been resolved now.....perhaps a knee jerk reaction to getting to know a new printer - more pleased with it every day!

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