Using HP Smart App tells me my printer is offline but I can print using Word etc but I cannot Scan

[GraemeV]

DeskJet 2633 printer - App indicates printer is Offline but using Office Apps (Word, Excel etc) they show Printer Ready. Create a document and it prints using wireless connection. However select SCAN option from the app and it says printer offline so scanning will not find printer

[asmita6658]

Hi @GraemeV

Welcome to the HP Support Community. 

Try rebooting the devices -

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.
 

If the issue is still not resolved, re-install the HP Smart app

To uninstall the app from your phone, try these steps -

1) Right click on the Start or the Windows icon.

2) Click on "Apps and Features". 

3) Select HP Smart app from the list and click on "Uninstall".

4) Restart the computer and install the HP Smart from the Windows Store. 

You may also refer to this document - HP Printers - Install and Use the HP Smart App (Windows 10)

Hope this helps! Keep me posted. 

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