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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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macOS 11.0 Big Sur

I have the latest update. HP Smart makes multiple scans of each page until the program just stops working.  I want to make only one scan of each page. I am using an HP OfficeJet Pro 9018

1 REPLY 1
HP Recommended

@Maria1234 

 

If you have not done so,

Consider / Try

Update your MacOS version

AND

HP Smart released a new version of the HP Smart MacOS application 11-May-2021

 

HP Smart for Mac

HP Smart – MacOS Desktop – Mac Apple Store

 

Hopefully, that will help.

 

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