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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-02-2020 06:45 AM

HP Recommended
Product: PSC 1315
Operating System: macOS 10.13 High Sierra

Hi there.

 

I have a very similar problem to the thread below:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/scanner-software-for-HP-PSC-1315-all-in-on...

Using OS 10.13.4 High Sierra. Scanner not detected using HP PSC Software, Image Capture or HP Easy Scan. Screenshots attached. 

 

Would be great to see a software fix from HP, otherwise a printer in perfect working order will end up in the trash! 

 

Screen Shot 2020-06-02 at 14.39.50.pngScreen Shot 2020-06-02 at 14.40.16.pngScreen Shot 2020-06-02 at 14.40.24.pngScreen Shot 2020-06-02 at 14.40.58.png

 

 

 

 

 

 

1 REPLY 1

‎06-04-2020 12:18 PM

HP Recommended

Hi,

Follow the steps listed under 'How to get updates for earlier macOS versions' below:

https://support.apple.com/en-us/HT201541

 

Once verifying your computer is up to date, restart the computer and check if you may see any difference.

 

If the same persists, download and install below drivers package from Apple and check for any difference then:

https://support.apple.com/kb/DL1888?locale=en_US

 

Shlomi



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