-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Using top feeder with scanner function "scan to PC" usin...

Create an account on the HP Community to personalize your profile and ask a question
01-27-2021 04:34 AM - edited 01-27-2021 08:27 AM
How can I use the top paperfeeder (the one on the lid) with the scanner function: "scan to PC" using the printer display?
Solved! Go to Solution.
Accepted Solutions
01-27-2021 08:39 AM
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9020-all-in-one-printer-...
https://www.youtube.com/watch?v=snRmToGtgZo
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
How to Scan to Computer
Once you have installed the software:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
Scan to Computer (New UI)
https://www.youtube.com/watch?v=YRnUcDybWbQ
How to use "Scan to Computer" properly
https://goo.gl/PBAsfq
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
01-27-2021 08:39 AM
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9020-all-in-one-printer-...
https://www.youtube.com/watch?v=snRmToGtgZo
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
How to Scan to Computer
Once you have installed the software:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
Scan to Computer (New UI)
https://www.youtube.com/watch?v=YRnUcDybWbQ
How to use "Scan to Computer" properly
https://goo.gl/PBAsfq
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"